You could return a product purchased on the website cotonvanille.com in a 15 days delay after receiving the order. Items must be new, in their original package and with the invoice and the labels. The refund will be full and charge to your credit card in a delay of 7 to 10 open days, depending on your financial institution. Please note that the shipping fees are customers responsibility except if the product is defective or if there was an error in the order.
In case of a defective product or an error in the order, Coton Vanille will pay the shipping fees and a delay of 60 days after receipt the order is according for the return. The invoice is required.
In the case of exchange, the customer is liable to pay the shipping fees for the return and the re-sent of his merchandise. There are two options to pay them : insert a prepaid envellope for the return in the package or an amount of money equivalent to these one. A delay of 15 days after receipt the order is also allowed.
Once again, in case of exchange for a defective product or an error in the order, Coton Vanille will pay the shipping fees and a delay of 60 days after receipt the order is according. The invoice is required.
* When Coton Vanille assumes the shipping fees for a return or an exchange, simply insert the post invoice in the package and an amount up to 5$ will be refunded.
HOW TO DO?
Return the package at the following address :
431 RUE DES ARTISANS - SUITE 400
RIMOUSKI, QC, CANADA
TO JOIN US : firstname.lastname@example.org